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Faq

GETTING STARTED

  • How do I create a Maids Easy Account?

    After you make your first Booking we’ll email you details about how to log in to your Maid Easy Online. Otherwise, head to our Log In page and create your account there.

    If you have any questions, or are unable to login contact us at bookings@maideasyonline.com.au or head to our Contact Page and we’ll help you out!

  • How does Maid Easy work?
    After you have decided which service is right for you, it's as simple as placing a booking. We then send a confirmation email as soon as possible once we've identified a trusted, reliable and quality cleaning team. Then you sit back, relax and enjoy your free time!
  • Can I requests special tasks or extras?
    Within reason, absolutely! Please leave a note in the section provided on the booking page. We offer many additional extras to choose from.
  • How long do the cleaners stay for?

    Instead of the traditional cleaning services where they set a certain amount of time for a house then rush through everything, we work off a checklist and take as long as needed (within reason). If we arrive and suspect that the job simply isn't doable in a reasonable amount of time, we will notify you as soon as possible to come up with a solution.

  • Do you service my area?
    We service the Greater Brisbane area and extend West towards Ipswich. If you want to triple check that we can service your area, feel free to contact us. We're happy to help!
  • What is included in the service?
    Depending on the type of service you've selected, a reliable and trustworthy cleaning team will work off our checklists. To find out exactly what the checklist includes head over HERE and select the service you're interested in.
  • How do I use a discount code or a gift card?
    If you've been lucky enough to find a discount code or get given a gift card, simply go to our booking form HERE and there will be a field for you to enter the code to either apply the discount, or use credits from the gift card. Please note that any gift card credit that is not used, will stay on the card until you are ready to use them again.
  • Do I have to be home for the clean?
    Although not necessary, we always recommend being home on the first clean to get acquainted with the cleaners, show them around the house and to let them know of any specific requests or areas of interest you may have. Once that is done, you can simply login to your account and make mention of how to gain access to the house next time when you're not around.

TRUST & SAFETY

  • Can I trust the cleaners?
    Your trust, safety and security of your home is extremely important to us. All our cleaning teams are interviewed by our recruitment team and are fully vetted including making sure they have appropriate insurance, pass Nation Police Checks and are exceptional at cleaning. If you have any questions please feel free to contact us.
  • How do I know my payment is secure?
    The safety and security of your payment is one of our top priorities. We implement security measures and use the same credit card processor as Target, Deliveroo and Facebook

    Some of the measures we take includes:
    1. Not storing the card number on our servers
    2. Using a 256-bit SSL encrypted booking page
    3. Using Stripe as our trusted credit card processor

    If you have any further questions don't hestiate to Contact Us or look at our Privacy Policy
  • I think something is damaged or broken
    Please contact us as soon as possible and we will work with you and our cleaning teams to understand what has happened. Additionally we can facilitate when liaising with insurance companies and the relevant Police Authorities (in the events of fraud investigation)

    Please note that all cleaning teams carry a minimum Public Liability Insurance to the value of $5M.
  • What happens if there’s an accident?
    While we do everything we can to ensure they don't happen, unfortunately accidents sometimes do happen.

    If anything troubling happens during your service, please Contact Us as soon as possible so we can get on top of the situation. Please keep in mind ALL our cleaning teams are fully insured and we will work with you to rectify the problem.
  • I think something is lost or missing
    We take theft very seriously and will work with you and the Police Authorities to get to the bottom of it. Please Contact Us as soon as possible.
  • Will I get the same cleaning team every time?
    We aim to send the same cleaning team to you every time so that they can build a relationship with you and learn how you like things done. On the occasions that they are unavailable for your usual cleaning time, we will send an equally qualified cleaning team for that appointment. We try our best to communicate this to you before they show up.

PRICING & POLICIES

  • How much will it cost?

    We aim to provide a flat-fee with no hidden costs to you! Our booking page instantly shows you how much the cleaning will cost, including any extras!

    Please note that if there is anything out of the ordinary we will contact you letting you know that we will either have to charge on a per hour basis, or will require you to select additional services. Most often this is selecting the “Deep Clean” for those houses that haven’t had a touch up in a while.

    We will always contact you before making any changes to the quoted price.

  • What is your 200% Satisfaction Guarantee?
    If you are not happy with your cleaning service we will come back free of charge to make things right. If you are STILL not happy, we will refund you the full amount. Please note that this guarantee only applies to our Standard Clean, Deep Clean and our Move in/out when booking the recommended number of hours. Reports must be made within 24hrs of the service being completed.